1. Overview

At BluKaSa, we are committed to providing high-quality products and services to our customers. If you are not fully satisfied with your purchase, we offer a transparent and fair refund policy to ensure customer satisfaction.

2. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:

• The request must be made within 7 days of purchase.

• The item must be unused, in its original condition, and in its original packaging.

• Proof of purchase (receipt or order confirmation) must be provided.

• Certain items, such as perishable goods, digital products, or custom-made items, may not be eligible for refunds.

3. Refund Process
To initiate a refund request:

• Contact our customer support team at [support@blukasa.co.za] with your order details and reason for the return.

• Once your request is approved, we will provide instructions on returning the item.

• Upon receipt and inspection of the returned item, we will process your refund within 14 business days.

4. Non-Refundable Items
Certain items are exempt from being refunded, including:

• Sale or clearance items.

• Gift cards.

• Products that have been used, damaged, or altered after purchase.

• Digital downloads or software purchases.

5. Late or Missing Refunds
If you have not received your refund within the stated timeframe:

• Check your bank account or credit card statement.

• Contact your bank or credit card company, as processing times may vary.

• If you still have not received your refund, reach out to us at [support@blukasa.co.za].

6. Exchanges
We may offer exchanges instead of refunds for defective or damaged items. If you need to exchange an item, please contact us within 7 days of purchase.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

• Original shipping charges are non-refundable.

8. Changes to This Policy
BluKaSa reserves the right to modify this refund policy at any time. Any updates will be posted on our website.

For any questions or assistance, please contact our support team at [support@blukasa.co.za] or visit our website at [www.blukasa.co.za].